San Diego CA— SeaWorld Parks & Entertainment has released the following statement regarding park closures:
As part of our continued commitment to the safety of our guests and Ambassadors, and out of an abundance of caution, we are temporarily closing all our theme parks, effective March 16, through the end of the month.
During this time essential personnel, including animal care experts, will continue to look after the health, safety and nutritional needs of the animals in our care. Our animal rescue and rehabilitation operations will also continue to operate.
SeaWorld Parks & Entertainment will continue to pay our full-time Ambassadors during this period.
We are monitoring this evolving COVID-19 (coronavirus) situation closely and coordinating with public health officials. We look forward to welcoming our valued guests back to our parks soon.
Guests can obtain the latest information on park operations by calling our customer care center at 407-794-0017.
Please see below for a list of commonly asked questions:
Q: How long will the park be closed due to the coronavirus?
A: All our theme parks will be temporarily closed starting March 16 through the end of the month.
Q: Will I be refunded for my ticket or experience?
A: Due to the recent change in operations, you will be refunded for any tickets or in-park experiences that you were not able to use during the time that the park was temporarily closed.
Q: Can I reschedule my trip/event for a later date?
A: Yes, for guests whose plans are impacted by the recent change in operations, we will be allowing to rebook through 2021, without fees.
Q: I booked my trip to SeaWorld through a third-party vendor can you help me?
A: Guests who booked travel with a third-party reseller should contact the reseller directly for assistance.
Q: I have a vacation package. Can I get a ticket refund if I cancel my trip?
A: We would be happy to reschedule your vacation package or provide you with a refund if you are within the 72-hour cancelation window.
Q: I work for a for-profit company or organization. Will my deposit be reimbursed if:
— I want to cancel my planned event due to coronavirus concerns?
— My company/organization is restricting travel and we can no longer attend our planned event?
A: Please contact the park sales team for further information and assistance in rebooking your event.
Q: I was planning to attend the park on a school trip or through an educational camp experience during the time the park is closed. Can I get a refund?
A: Due to the recent change in operations, we will refund school trips or educational camp experiences without penalty. Please contact the park sales team for further information.
Q: Can I get a refund on my…
► Pass
► ASD
► All Season Quick Queue
► Photokey
A: Annual passes, season passes, and membership products are non-refundable.
Q: What are you doing to protect the animals in your care from coronavirus?
A: At this time, there is no evidence that coronavirus is transmissible from humans back to animals. According to the CDC, no animals in the United States have been identified with the virus. The welfare of our animal ambassadors is always of the utmost importance to us, and we are continuing to monitor developments closely.
Our veterinarians and animal care specialists have a world class health monitoring program in place designed to detect illness as early as possible. In addition, our veterinarians have reviewed the list of symptoms coronaviruses cause in animals as well as response plans. Any new information provided by the CDC, Association of Zoos and Aquariums, American Veterinary Medical Association and local public health offices is reviewed daily by our veterinary professionals to determine whether the risk to animal health has changed.